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Blue Shirts in School

Warehouse Stationery Blue Shirts in Schools 

Customer Service Award OPEN THE DOOR TO A CAREER IN RETAIL! Retail is an exciting career choice with loads of possibilities – from helping customers, product displays, marketing, running a store, to management at head office. Warehouse Stationery Blue Shirts in Schools is a Gateway programme that gives students a chance to get valuable work experience in retail and help make the move from school into a career. Students will gain a ServiceIQ Customer Service Award as well as credits that can be used towards the nationally recognized qualification New Zealand Certificate in Retail (Level 2).

They’ll be supported along the way and learn important skills in line with industry standards including:
  • Effective communication
  • Personal presentation
  • Product knowledge
  • Teamwork


How it works!
Students, who meet the selection criteria, receive a work placement with Warehouse Stationery. They will be supported by a dedicated coordinator/assessor who works with store management to make sure they get an all-round understanding of the world of retail. Students will also receive
  • Customized learning resources
  • Clear development plans
  • Work will be assessed by the co-coordinator who also keeps their school up to date with progress.

Students need to be:
  • Self-motivated
  • Conscientious
  • Willing to learn
  • Able to gain competency in all the unit standards within the programme, to be awarded the credits.

 Benefits for students 
  • Get an introduction to an exciting career in retail 
  • Gain credits towards a nationally recognized qualification
  • Get real experience in a real workplace
  • Enjoy the camaraderie from working as part of a team
  • Learn great industry skills and knowledge essential for a retail career  
  • Learn in a fully supportive environment

Programme Details 
The programme involves 10 days’ work experience over 10 weeks and is available through participating retailers. It costs $455 + GST per student and results in a Customer Service Award certificate. (However free to Gateway students). The certificate is made up of a set menu of credits (see below) which may be used towards NCEA (Level 2). As part of The Warehouse Blue Shirts in Schools package each student will receive:
  • A 10 week work placement with Warehouse Stationery
  • Customized learning resources
  • Assessment and support through a dedicated coordinator 

Unit Standards gained:
  • 62 Maintain personal presentation and a positive attitude in a workplace involving customer contact
  • 11971  Use safe work practices in a retail or distribution environment
  • 11941 Establish and maintain positive customer service interactions
  • 11974  Participate in a team in a retail or distribution environment
  • 11968  Demonstrate and integrate knowledge of legislation applicable to sale of goods and services
  • 19583  Demonstrate knowledge of products in a retail or distribution environment
  • 57 Provide customer service 
  • 376  Employ customer service techniques to accommodate customer behavioural styles in a workplace 
  • 11938 Assist customers to select goods and/or services face to face 
Total Credits 27 

How to get in the door

To get you started on this exciting programme, please contact Ms Allen or Ms Caseley in Careers who will walk you through the process. 



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